How we're taking care of you

As Wellington prepares to enter COVID-19 Alert level 2, we are taking every measure to ensure your safety and comfort.

Warm regards,

Hannah Chinnery, Hotel Manager

Preventative Measures
    • In keeping with government guidelines, we've made it as simple as possible for you to keep a track of your movements.
    • The official NZ COVID Tracer App QR code is available to scan at all entries to the hotel.
      Download the app here:
    • Our team can assist and can take manual records of your visit too.
    • Our team will be wearing face coverings throughout the hotel.
    • We ask that guests also wear a face-covering wherever possible, except for when eating and drinking.
    • As always, our team are observing impeccable hygiene practices, avoiding close contact with anyone showing symptoms of illness and staying home if unwell.
Public Spaces
    • We've enhanced our already thorough cleaning and disinfection of public spaces, with particular attention paid to touchpoints, including but not limited to EFTPOS terminals, lift buttons and touchscreens.
    • Hand sanitising stations are available throughout the hotel for both our guests and staff as an additional measure.
    • Our teams are observing social distancing and, as always, working to the highest hygiene standards.
    • Artisan will be open for breakfast, lunch and dinner. However, our Grazing menu will replace our a la carte dinner menu. We hope to bring back our a la carte menu as soon as possible.
    • Our Lobby Cafe will be open with reduced hours (Monday - Friday 8am - 2pm). We hope to extend these hours soon. Hot and cold drinks will still be available from Artisan.


Fitness Centre & Lap-pool
    • During alert level 2, our fitness centre and lap pool are open.
    • Physical distancing of 2 metres must be maintained while in these spaces.
    • To ensure this is maintained, only one guest may use the fitness centre at a time.
    • Our sauna and spa pool will be closed during this time.
Rooms & Suites
    • Our excellent housekeeping team have enhanced their thorough cleaning regime following check-out, and have always used cleaning products that are effective in disinfecting.
Your Bookings
    • We understand that your travel plans may need to change and we continue to offer our flexible cancellation policy.
    • All bookings made directly on our website, or direct with the hotel, still benefit from free cancellation up until 6pm on the day of arrival.
    • Please don't hesitate to contact us directly and our team will be happy to help.
    • We have also extended the validity of our Gift Vouchers, gift vouchers purchased online from 16 March 2020 are valid for 24 months.
Special Offers
Choose from special offers on overnight stays and seasonal packages that showcase the best of Bolton Hotel