COVID-19

How we're taking care of you

As Wellington prepares to enter COVID-19 Alert level 2, we are taking every measure to ensure your safety and comfort.

Warm regards,


Hannah Chinnery, Hotel Manager

Preventative Measures
    • In keeping with government guidelines, we've made it as simple as possible for you to keep a track of your movements.
    • The official NZ COVID Tracer App QR code is available to scan at all entries to the hotel.
      Download the app here: https://tracing.covid19.govt.nz/
    • Our team can assist and can take manual records of your visit too.
    • Our team will be wearing face coverings throughout the hotel.
    • We ask that guests also wear a face-covering wherever possible, except for when eating and drinking.
    • As always, our team are observing impeccable hygiene practices, avoiding close contact with anyone showing symptoms of illness and staying home if unwell.
Public Spaces
    • We've enhanced our already thorough cleaning and disinfection of public spaces, with particular attention paid to touchpoints, including but not limited to EFTPOS terminals, lift buttons and touchscreens.
    • Hand sanitising stations are available throughout the hotel for both our guests and staff as an additional measure.
    • Our teams are observing social distancing and, as always, working to the highest hygiene standards.
Dining
    • Artisan will be open for breakfast, lunch and dinner. However, our Grazing menu will replace our a la carte dinner menu. We hope to bring back our a la carte menu as soon as possible.
    • Our Lobby Cafe will be open with reduced hours (Monday - Friday 8am - 2pm). We hope to extend these hours soon. Hot and cold drinks will still be available from Artisan.

       

Fitness Centre & Lap-pool
    • During alert level 2, our fitness centre and lap pool are open.
    • Physical distancing of 2 metres must be maintained while in these spaces.
    • To ensure this is maintained, only one guest may use the fitness centre at a time.
    • Our sauna and spa pool will be closed during this time.
Rooms & Suites
    • Our excellent housekeeping team have enhanced their thorough cleaning regime following check-out, and have always used cleaning products that are effective in disinfecting.
Your Bookings
    • We understand that your travel plans may need to change and we continue to offer our flexible cancellation policy.
    • All bookings made directly on our website, or direct with the hotel, still benefit from free cancellation up until 6pm on the day of arrival.
    • Please don't hesitate to contact us directly and our team will be happy to help.
    • We have also extended the validity of our Gift Vouchers, gift vouchers purchased online from 16 March 2020 are valid for 24 months.
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