COVID-19

How we're taking care of you

We're open and ready when you are! We're thrilled to welcome you back to Wellington.
As always, we're taking every measure to ensure your safety and comfort.

Warm regards,


Hannah Chinnery, Hotel Manager

Preventative Measures
    • In keeping with government guidelines, we've made it as simple as possible for you to keep a track of your movements.
    • The official NZ COVID Tracer App QR code is available to scan at all entries to the hotel.
      Download the app here: https://tracing.covid19.govt.nz/
    • Our team can assist and can take manual records of your visit too.
    • As always, our team are observing impeccable hygiene practices, avoiding close contact with anyone showing symptoms of illness and staying home if unwell.
Public Spaces
    • We've enhanced our already thorough cleaning and disinfection of public spaces, with particular attention paid to touchpoints, including but not limited to EFTPOS terminals, lift buttons and touchscreens.
    • Hand sanitising stations are available throughout the hotel for both our guests and staff as an additional measure.
Artisan Restaurant
    • Our buffet breakfast has been replaced with an extensive à la carte menu.
    • Artisan is open for dinner on Wednesdays, Thursdays and Fridays 6pm - 10pm with a set dinner menu.
    • Room service is still available.
    • Room service breakfast is still available.
Lobby Café
    • Our Lobby Café is offering a grazing menu with light bites and more substantial meals.
    • Menus are accessible online with contactless menus.
Fitness Centre & Lap-pool
    • Our fitness centre, lap-pool and sauna are open with enhanced cleaning protocols.
Rooms & Suites
    • Our excellent housekeeping team have enhanced their thorough cleaning regime following check-out, and have always used cleaning products that are effective in disinfecting.
Your Bookings
    • We understand that your travel plans may need to change and we continue to offer our flexible cancellation policy.
    • All bookings made directly on our website, or direct with the hotel, still benefit from free cancellation up until 6pm on the day of arrival.
    • Please don't hesitate to contact us directly and our team will be happy to help.
    • We have also extended the validity of our Gift Vouchers, gift vouchers purchased online from 16 March 2020 are valid for 24 months.
Special Offers
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