How we're taking care of you

At Bolton Hotel, we want to provide all our guests with peace of mind that their health and wellbeing is our very top priority.

The hotel has a stringent cleaning regime and a number of preventative measures to ensure your safety as the country moves to the government's COVID-19 protection framework, also known as the 'Traffic Light System'.


At Bolton Hotel, we want to provide all our guests with peace of mind that their health and wellbeing is our very top priority.

As part of the government's COVID-19 protection framework, also known as the traffic light system, hospitality venues are required to ensure all guests aged 12 and over are double vaccinated to gain entry from Friday 3rd December.

This requirement will cover many areas of the hotel including our Lobby Café, Artisan Restaurant, Conference Facilities and Fitness Centre. Whilst this requirement does not cover our accommodation, we would be unable to operate safely having two different mandated settings within the hotel.

As such, Bolton Hotel has decided to implement this requirement for our whole property. This will require all guests and visitors aged 12 years and over to show proof of vaccination against COVID-19 in the form of the government's My Vaccine Pass from Friday 3rd December.



Our decision to require Vaccine Passes to enter the building will ensure Bolton Hotel has the highest levels of protection against COVID-19 for our team, guests, contractors and visitors; fulfilling our legal obligations under the Health and Safety at Work Act 2015. It also means we can continue to provide all our popular facilities and services to the best of our ability.

Bolton Hotel believes this is the right decision to ensure we can continue to provide our world-class hospitality in the safest possible way.



Vaccine passes can be requested from, over the phone at 0800 222 478 or in person at participating pharmacies. Those who are unable to get the vaccine for medical reasons can receive a vaccine pass through an exemption process; your doctor can apply for this on your behalf.



From Friday 3rd December you will need to show your Vaccine Pass for verification.

You will also be required to scan in with the NZ COVID Tracer App and while Wellington is at the Orange or Red setting of the COVID-19 protection framework, you will also be required to wear a mask in public areas, unless eating, drinking or exercising.

You may be asked to present your Vaccine Pass on more than one occasion if entering the building multiple times. We truly appreciate your patience while we adapt to the new system.

Preventative Measures
    • In keeping with government guidelines, we've made it as simple as possible for you to keep a track of your movements.
    • The official NZ COVID Tracer App QR code is available to scan at all entries to the hotel.
      Download the app here:
    • Our team can assist and can take manual records of your visit too.
    • Our team will be wearing face coverings throughout the hotel.
    • We ask that guests and visitors wear a face-covering in public areas, except for when eating, drinking and exercising.
    • As always, our team are observing impeccable hygiene practices, avoiding close contact with anyone showing symptoms of illness and staying home if unwell.
Public Spaces
    • We've enhanced our already thorough cleaning and disinfection of public spaces, with particular attention paid to touchpoints, including but not limited to EFTPOS terminals, lift buttons and touchscreens.
    • Hand sanitising stations are available throughout the hotel for both our guests and staff as an additional measure.
    • Our teams are observing social distancing and, as always, working to the highest hygiene standards.
    • Artisan will be open for breakfast, lunch and dinner. However, our Grazing menu will replace our a la carte dinner menu. We hope to bring back our a la carte menu as soon as possible.
    • Our Lobby Cafe will be open with reduced hours (Monday - Friday 8am - 2pm). We hope to extend these hours soon. Hot and cold drinks will still be available from Artisan.


Lobby Café
    • Our Lobby Café is offering a grazing menu with light bites and more substantial meals.
    • Eat-in and takeaway options are available.
    • Laminated menus are available and cleaned after each use.
Fitness Centre & Lap-pool
    • Our fitness centre and lap pool are open.
    • Physical distancing of 2 metres must be maintained while in these spaces.
    • To ensure this is maintained, only one guest may use the fitness centre at a time.
    • Our sauna and spa pool will be closed until Monday 22 November. From this date, only occupants of the same room or members of the same travel party may share the spa pool or sauna at the same time. We ask that guests limit their time in each facility as a courtesy to guests who may be waiting.
Rooms & Suites
    • Our excellent housekeeping team have enhanced their thorough cleaning regime following check-out, and have always used cleaning products that are effective in disinfecting.
Your Bookings
    • We understand that your travel plans may need to change and we continue to offer our flexible cancellation policy.
    • All bookings made directly on our website, or direct with the hotel, still benefit from free cancellation up until 6pm on the day of arrival.
    • Please don't hesitate to contact us directly and our team will be happy to help.
    • We have also extended the validity of our Gift Vouchers, gift vouchers purchased online from 16 March 2020 are valid for 24 months.
Special Offers
Choose from special offers on overnight stays and seasonal packages that showcase the best of Bolton Hotel