Terms and Conditions

It is a pleasure to welcome you to Bolton Hotel, Wellington’s only five star, independent hotel.  We hope you have a wonderful experience with us.  It is imperative that you read and accept the following terms and conditions as they apply to the use of our website and any reservation you may have with us at Bolton Hotel. 
Any content found on this website remains the property of Bolton Hotel and may be modified, added to or removed at any time without liability or responsibility to inform users. Terms and conditions apply at the time the reservation is made.  
Cancellation Policy
Reservations booked via this website or direct with Bolton Hotel are cancellable, without penalty up until 6PM on the day of arrival, with the exception of reservations made utilising the ‘Advance Purchase’ discount code which requires 100% pre-payment and remains non-refundable at all times. 
Cancellations made after 6PM on the day of arrival are subject to one night’s accommodation or package charge for each room booked. If a guest fails to arrive at the hotel for a reservation without prior notice of a cancellation, the guest will be subject to one night’s accommodation charge and any remaining nights of the reservation concerned will be cancelled.  This charge will be applied to the credit card provided at the time of booking. 
Specific cancellation policies apply to Event Dates and will be notified to guests at the time of booking.
Special Date and Event Information:
Queen Concert - 5th February 2020 - 100% non-refundable deposit taken at the time of booking.
Bolton Hotel does not guarantee that any or all deposits or payments paid to a third party reservation provider will be refunded and is not liable for any shortfall. Please contact the third party provider to arrange cancellation, modifications or refunds. 
Should you wish to cancel, modify or confirm details regarding a reservation, please contact Bolton Hotel’s reservation team by phoning +64 4 472 9966 or emailing info@boltonhotel.co.nz.
Pick a Perk Promotions
Pick a Perk promotions cannot be combined.
  • Complimentary Upgrade
    • This promotion is subject to availability. If we are unable to provide an upgrade, you will be notified as soon as possible via email.
  • Complimentary Breakfast
    • Complimentary buffet breakfast is only available in our hotel restaurant, Artisan.
    • This promotion does not include room-service breakfast.
  • Complimentary Valet Parking
    • Only one car may be included in this offer per room booking.
    • Guests wishing to park oversized vehicles (over 1.6m high) must contact the hotel directly in advance on info@boltonhotel.co.nz or (04) 472 9966.
Guarantee Policy
All reservations require a valid credit card at the time of booking to guarantee the reservation.  The guarantee ensures that your reservation will be held from 3PM on the day of arrival until 11AM on the day of departure. Your reservation is only guaranteed upon the time that a confirmation email or reservation number is received. If you do not receive either of these, please contact the hotel directly. 
The credit card provided upon booking will not be charged for your stay prior to arrival, but will be pre-authorised for NZD$1.00 to ensure the validity of the credit card and will be used in the case of applicable cancellation fees or non-arrival instances.  
When a non-refundable booking is made, the credit card provided at the time of reservation will be charged with the outstanding amount for the reservation. 
If the card holder is not present upon departure, a Credit Card Authorisation form is required for the charges of the reservation.  Please contact the hotel for further information. 
Reservation Policy
Upon use of this website, provision of a credit card and check in at the hotel, you warrant that you are a at least 18 years of age and are liable and financially responsible for any charges that may occur for this reservation. 
Unless indicated otherwise, all accommodation and ancillary charges accumulated during your stay will be settled upon departure. Please note, a surcharge of 2% is applicable to all guests paying with a credit card or international debit card.  Eftpos and cash payments do not incur a surcharge. 
All prices are quoted in New Zealand dollars and include GST. 
Check In Policy
At Bolton Hotel we do our best to ensure that our guests have a flexible stay.  Guests may attempt to check in earlier than the guaranteed check in time of 3PM, but Bolton Hotel is not able to guarantee this will be possible.  Guests are welcome to leave their bags at Reception for storage and can be notified when their room is ready for check in. 
All guests will be required to provide a credit card upon check in.  This will be noted on the guests reservation as guarantee against any charges accrued while the guest resides at Bolton Hotel. 
If you do not have a credit card to provide for your reservation, full advance payment of accommodation or package will be required, plus a bond of NZD$100.00 per night of your reservation.   The bond will be refunded after all charges are confirmed on departure.
All guests must fit into existing bedding.  In the event that this is not possible, a rollaway may be added for guests under 16 years of age for an additional NZD$40.00 per night or a cot may be added for an additional NZD$10.00 per night (subject to availability and room type restrictions). 
No pets are allowed on the property, with the exception of service dogs. 
Bolton Hotel is a 100% non-smoking property.  If evidence of smoking is detected in any guest room or public area of the property the guest will be charged an extra cleaning charge of NZD$500.00.  Smoking is permitted in the sheltered hotel drive through.
Check Out Policy
Guests are required to check out at 11AM on the day of departure, unless prior arrangements for a late check out are made with a Bolton Hotel Reservations or Front Desk team member. Extra charges may apply for extension of departure time. 
Error Policy
Any reservation made on Bolton Hotel’s website is made at your own risk. All information entered at the time of reservation will be deemed correct and final. Bolton Hotel must be contacted if there is an error, but will not be held responsible for any financial liability for the reservation or information confirmed. 
Bolton Hotel reserves the right to amend or cancel any reservation that has been processed due to website or software error.  The guest will be notified as soon as possible in the event of such an error. 
Disclaimer and Liability Policy
Bolton Hotel offers all information sourced on this website for the use of guests, prospective guests and industry professionals. All information found on this website is deemed accurate and current at the time of posting.  Although Bolton Hotel endeavors to keep this information up to date, information is subject to change without notice.  
Use of hyperlinks and webpages are at users’ own risk.  Bolton Hotel holds no responsibility for system failure or virus that could be present on web links.  Any content, accuracy or opinions expressed in any potential system failure are not endorsed, monitored or verified by Bolton Hotel. 
Bolton Hotel does not manage and therefore does not guarantee the services provided by any third party operator and at no time is Bolton Hotel responsible for the representations or misrepresentations made by these operators.  
Contact Details
Bolton Hotel 
Email: info@boltonhotel.co.nz
Phone: 0800 99 66 22 or +64 4 472 9966
Hotel Manager, Hannah Chinnery
Email: Hannah.chinnery@boltonhotel.co.nz
Phone: +64 4 462 3760